Art of listening: Tool at workplace


In our life, we cannot do anything without communications. Try not to communicate in a day with any person or in business and find what happens. You refuse to communicate in your relationships and see what sort of interesting things you'll create. A good communication is a two way process with a speaker and a LISTENER. Messages get conveyed only when you are good listener. This is the first step towards proper communication.

How many of are good "Listeners"? Listening is a quality that we would have adopted from our homes when we used to hear to stories from our grandparents. This trend of 'listening' to stories have been slowly deteriorating with nuclear families in metro and second class cities as family consists of 3 or 4 members.

Way of Listening skills


No wonder the schools have introduced the concept of listening tests into the curriculum to enhance such skills. So why does the listening need to be very important?

Anywhere in the workplace, listening capability will help a candidate to absorb the concepts that he/she learns into their skill set that will help them in long run.

So how can a person consider developing this trait?

1) Remember an argument you would have had with your counterpart or colleague on an issue to solve a problem. When working in a team, it is very necessary to develop respect and empathy with the others. If by allowing our self to "listen" then we develop a compassionate and cordial work environment for being able to complete a task or project successfully.

2) While in conversation try to maintain eye-contact and relaxing posture to make the other person(s) comfortable making them feel that you are 'listening' to their thoughts.

3) The most disgusting part about conversation is 'interruptions' in between. This will only create a feeling that the person interrupting is really not interested in their views. This trait will need to be corrected before it creates a bad image about self.

4) Reacting to views immediately and impulsively will only show that you are defensive and judgmental instead of being receptive to changes or new thoughts.

5) Reach out to more people or expand your network to be able to develop the art of listening which will enhance your knowledge further.

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